TraceParts: Help Desk

About the latest version (release notes)

Coming soon.

TraceParts help file

The complete help resources for TraceParts DVD are also available online.

Click here to open the help file into a new window.

Report a technical issue

This page is intended to send help requests to our technical support, please fill it carefully.

Important notice to users evaluating TraceParts:
Only customers with valid maintenance contract can access our hotline by phone.

About you

Company *

Name *

First name *

Email *

Are you *

using a commercial license of TraceParts?
- If so, please enter your license number *

evaluating TraceParts?

Additionnal informations

Which Windows version do you use?

version *
(type ALT+PAUSE in order to get that information)

Please specify the current service pack:

Which Internet Explorer version do you use? (even if you do not use Internet)

version *
(go to "About Internet Explorer" in "?" Internet Explorer menu),

Encryption level in use:
bits

Please specify any applied hot fixes or service pack:

Which CAD program are you using ?

Name *

Version and service pack (e.g : CATIA V5R8SP5)

If you have several releases of the same CAD program available at
the same time on your computer, what are these versions?

Usually these informations are available in the help menu ("?"->About) of the program

About TraceParts

TraceParts version (written on the CD or DVD)

Service pack (if you installed one)

Did you update one or more catalogs?
Yes No

Your problem *

Extend your trial period

Check TraceParts compatibility with your CAD software

Select your configuration

Compatiblity:

TraceParts v

News related to technical support

June 3rd, 2006 - TraceParts v2.5.0. is now available for sale.
We have started shipping this new release to customers with maintenance contract, since week 26.

Information

Since 2001, TraceParts version 1.x.x, also named « TraceParts3D » has been stopped because of the release of TraceParts v2. Now, all of our users work with TraceParts v2, that is why TraceParts S.A. has decided to stop any technical support related to TraceParts v1.x.x. (any versions). In consequence, any technical request concerning TraceParts v1.x.x. will be dismissed.

Please contact our sales department (by email info@traceparts.com, phone +33 (0)2 32 79 44 26 or fax +33 (0)2 32 79 59 61) for any query about upgrading to the latest TraceParts release.

TraceParts and 64 bytes Windows editions :
TraceParts v2.5.0. as well as TraceParts v2.3.x releases (and higher) are fully compliant with any 32 bytes Windows editions. But, these libraries are NOT compliant with all of the 64 bytes Windows editions or any 64 bytes CAD software.